The purpose of this study is to discover variables that should be considered in the creation of a strategic knowledge and decision support system for reverse logistics. This paper addresses a gap in the Lambert model of supply chain management through refining the link between the returns management process and the overall strategy of a supply chain firm by addressing the decision as to which reverse logistics activity to pursue. Current literature is sparse in this area and existing DSS do not specifically address this problem. In order to determine what variables should be considered in such a system, recent reverse logistics frameworks which address returned-products disposition were reviewed. Using an inductive literature review process and subsequent content analysis, the authors found seven factors that are relevant to reverse logistics disposition. Propositions are offered for further research in this area.
The views expressed in this article are those of the authors and do not reflect the official policy or position of the United States Air Force, Department of Defense, or the U.S. Government.
Hazen, Benjamin; Rainer, R. Kelly Jr.; and Hall, Dianne, "Decision Support Variables for Reverse Logistics" (2010). AMCIS 2010 Proceedings. 113.