IT Business Alignment has been found to be a driver of both, IT value and business process quality. But as the interplay between IT and complementary organizational resources is complex and especially as alignment involves humans and their ways of interacting and coping with these complementarities, a relevant question remains: how to achieve alignment? We present an excerpt of findings from a one year project in a company belonging to the SME sector focusing on its warehouse that shows how fundamentally better business processes were implemented by increasing IT business alignment and IS usage. During the project, different mechanisms to improve alignment were used and the organizational results in terms of business impact were documented.
Wagner, Heinz-Theo, "The Development of IT Business Alignment and Usage Patterns Over Time in SME: A Longitudinal Case Study" (2008). AMCIS 2008 Proceedings. 389.