Abstract

This study proposes and empirically tests a conceptual model of knowledge sharing in a team-based environment. Relationships among people in organizations play a significant role in the transfer of knowledge. Using social psychology as our theoretical frame of reference, we propose that empathy and helping behaviors lead to enhanced knowledge sharing. A written survey was developed and piloted to test these two enabling conditions. Our data show that both result in higher levels of transacting behaviors in which knowledge is shared.

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