Technology anxiety (TA) and self-efficacy (SE) have received enormous attention from researchers and practitioners because of their critical effects on individuals’ beliefs and performance. This study empirically extends the existing literature by exploring the effects of TA and SE in a training process where individuals’ beliefs are sequentially changed through experience. This paper describes how two different types of TA and SE, general and system specific, are constructed across different technologies, and how TA and SE influence consequent beliefs. The results of this paper will allow IT educators and trainers to select and design more effective training methods depending on the objective of training and also help technology product engineers and marketers to design better technology products which fit user’s psychological needs.
Lee, Cheon-Pyo and Warkentin, Merrill, "The Role of Technology Anxiety and Self-Efficacy in Information Technology Training" (2005). AMCIS 2005 Proceedings. 309.