We examined the interactive relationship between perceived technology difficulties and political efficacy on employees’ job satisfaction. Technology difficulties refer to the inabilities to maximize usage of the technology. The sample consisted of 325 individuals employed in a wide range of work environments. We hypothesized that political efficacy, which we define as success at achieving outcomes by influencing others, would minimize the harmful effects of technology difficulties on employees’ job satisfaction. Results strongly support our hypothesis. Specifically, individuals with low levels of political efficacy reported lower levels of job satisfaction as technology difficulties increased. Further, job satisfaction increased for high political efficacy individuals as technology difficulties increased. Implications of these results, strengths and limitations of this research, and directions for future research are offered.
Smatt, Cindi; Pratt, Renee M.E.; and Hochwarter, Wayne, "Problems, What Problems? An Examination of the Interactive Relationship of Technology Difficulties and Political Efficacy on Job Satisfaction" (2005). AMCIS 2005 Proceedings. 212.