Abstract

Business processes are the central building blocks of how individuals, organizations, and industries participate with one another. In a dynamic environment, a firm’s ability to respond and adapt is dependent on the agility of its business processes. However, agility from a business process perspective has yet to be defined and measured. This paper refines the definition of operational agility from the IS literature and tests a conceptual model. A field study is used to evaluate a metric created for measuring business process agility and understanding the relationship between the firm’s system capabilities and management’s factors driving adoption of agile business processes.

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