The success of ERP implementation depends, to a large extent, on the intensity and nature of its use by end-users. Therefore, it is important to understand the phenomena underlying end-users’ acceptance of ERP systems. This study was conducted at a large institution that implemented an ERP system. It uses the grounded theory approach to inductively develop a model that highlights key factors influencing end-users’ acceptance of ERP systems.
Nah, Fiona Fui-Hoon; Tan, Xin; and Beethe, Monica, "End Users' Acceptance of Enterprise Resource Planning (ERP) Systems: An Investigation Using Grounded Theory Approach" (2005). AMCIS 2005 Proceedings. 169.