We report research in progress into the issue of Information Systems (IS) benefits management and evaluation, based upon a process view of system delivery. Several authors have proposed ways of monitoring and evaluating IS implementation, suggesting particular methodologies to achieve benefits. In this paper we summarize the advice of different authors and identify key processes in the management of IS implementation. This leads us to an analysis of the generic management processes of IS delivery. The resulting process model provides a framework for the analysis of actual organizational practices.