Virtual teams are geographically distributed and communicate via computer-mediated communication systems. Trust and relational links among team members have been shown to affect virtual team communications. However, most virtual team members do not receive training on how to effectively promote the development of relational links or trust. This study investigated the effects of both face-to-face relationship development activities and relationship development training on group interactions. Training on relational development in teams was derived from previous literature and administered to 13 selected teams. Twelve teams had initial face-to-face meetings and engaged in face-to-face relationship development activities but received no other training. Twelve additional teams received ‘passive’ trust development training.
Beranek, Peggy M. and Martz, Ben, "A Comparison of Relationship Development Activities on Group Interactions" (2000). AMCIS 2000 Proceedings. 42.