This paper describes how a combination of process modelling and goal modelling techniques has been used to facilitate organizational learning. The case study comes from the public sector in the UK. The modelling techniques have helped users to rationalise about the existing processes and then to design how they would like the process to work. The paper describes how the users have been able to confront the complex issues involved. The experience suggests that the combination of the modelling techniques is important to the learning experience of the users involved.
Wastell, David; Kawalek, Peter; Locke, Ewen; and Willetts, Mike, "Seeking the Goal in the Process, the Process for the Goal: Organizational Learning in a Public Sector Change Project" (2000). AMCIS 2000 Proceedings. 372.