For the past year, we have been involved in a study of the ways in which information and communica-tions technologies (ICT) are becoming pervasive in the residential real estate industry and their effects on the work lives of real estate agents. Our initial results suggest that analyzing an agent’s social capital—the set of social resources embedded in relationships—provides insight into how real estate agents work and how that work is affected by ICT. Social capital has three components: structural, relational, and cognitive. ICT use affects all three components.
Sawyer, Steve and Crowston, Kevin, "ICT in the real estate industry: Agents and social capital" (1999). AMCIS 1999 Proceedings. 5.