Increasing competition and an information technology (IT) labor shortage have required management to consider human resources as a strategic necessity for IT departments. In an attempt to hire and retain IT professionals, managers will need to provide training that allows professionals to maintain a current skill mix as the industry continues to rapidly change. Because IT professionals are required to maintain a constantly changing mix of technology skills and “soft” skills (Cheney, Hale and Kaspar, 1990; Dwight, 1993; Lee, Trauth and Farwell, 1995; Leitheiser, 1992; Misic, 1996; Prabhaker, Litecky and Arnett, 1996), they require ongoing training efforts.
Gjestland, Creggan, "Training Needs Assessment of IT Professionals" (1999). AMCIS 1999 Proceedings. 341.