Inquiring systems, as presented by C. West Churchman (1971) possess the necessary scope by which to elucidate and facilitate the acceleration and advancement of organizational learning and change that is required within the field of knowledge management/ecology. This tutorial provides a readily accessible means by which to expedite the shift in thinking needed to accomodate the demands of the faster, more complex cycle of knowledge creation and action needed today and in the future, especially in terms of how to best deal with unpredictability and complexity, and in terms of how people actually go about acquiring, creating and sharing knowledge.
Kienholz, Alice, "Know Thyself: Churchmans Inquiring Systems and the Future of IT Enabled Knowledge Management" (1999). AMCIS 1999 Proceedings. 221.