When knowledge management systems (KMS) are built potential users do not necessarily make use of each other’s knowledge resources. KMS may enhance coordination, but they cannot guarantee usage of knowledge. With low knowledge utilization, KMS are unlikely to provide performance gains. Therefore, I develop a research model for studying the interplay among knowledge coordination, knowledge usage, and performance.
Tanriverdi, Hueseyin, "From Knowledge Coordination to Knowledge Usage: Transcending the Gap with Absorptive Capacity" (1999). AMCIS 1999 Proceedings. 167.