By reviewing the literature related to knowledge man- agement, we discuss the different concepts and dimen- sions involved in the subject, making it unreasonable to talk about knowledge management as a single entity. In- stead, we would be better talking about different instances or ideals of knowledge management, each of them with particular characteristics and information technology im- plications, and ultimately a different firm outcome.
Lopes, Alexandre and Babbitt, Timothy, "Knowledge Management: Differing Ideals, Differing IT Implications" (1999). AMCIS 1999 Proceedings. 165.