This paper presents four views of knowledge: access to information, repositories of information, sets of rules, and knowing/understanding. Examples are given of how these definitions are both enabling and constraining the application of information technology to the area of knowledge management, and a call is made for multiple views of knowledge so that future systems may achieve greater success.
McQueen, Robert, "Four Views of Knowledge and Knowledge Management" (1998). AMCIS 1998 Proceedings. 204.