Ensuring a return on information technology investments and deciding to outsource are closely intertwined. This paper reports research conducted to examine the association between these issues from the viewpoints of experienced executives, managers, and consultants in comparison with those of veteran information technology professionals. The results show that the expected results from outsourcing are changing. Moreover, understanding the areas where managers and IT professionals agree and where they differ provides valuable insights into strategies for gaining adequate returns on IT spending.
Gefen, David and Senn, James, "The Correlation Between Outsourcing and the Business Value of Information Technology" (1998). AMCIS 1998 Proceedings. 172.