In the Fall of 1996, Wake Forest University implemented an ambitious initiative aimed at enriching the educational experience of all undergraduate students. This initiative, dubbed The Plan for the Class of 2000, has as its centerpiece the widespread implementation of information technology both in and outside the classroom. While the technology infrastructure largely is in place, much effort remains to infuse the use of technology in the educational process. Significant resources are required to further the development of innovative applications of information technology. Early adopters of emerging technology require support for the exploration and development of leading edge technologies while mid-to late-adopters must be coached in the potential application of existing technology. These divergent user groups unwittingly vie for university resources, and point to a need for a systematic means of considering the needs of all user groups