An Examination of the Relationship Between Computer Anxiety, Communication Apprehension and Student Experiences With Electronic Mail
Electronic mail (email) communication is fast becoming ubiquitous in the workplace and on the university campus (Garton and Wellman, 1995). Its wide availability and perceived usefulness make it a particularly attractive software tool for inclusion as a course instructional method. However, there has been little principled investigation into how this blending of computer technology and communication medium may be perceived by the users of such technology when integrated into a course as an instructional method1. This research is aimed at uncovering certain characteristics that might influence students' experiences with this medium. We argue that due to the nature of the medium communication and computer its use will be affected by both computer anxiety and communication apprehension. To complicate matters further, the typical distinction between written or oral communication apprehension is likely to be less clear when we examine email. In this paper, we discuss our rationale for the research, the research question and propositions, current project status, and the potential contributions of this stream of research.
Brown, Susan A. and Vician, Chelley, "An Examination of the Relationship Between Computer Anxiety, Communication Apprehension and Student Experiences With Electronic Mail" (1995). AMCIS 1995 Proceedings. 28.