What commonly held visions do planners have about the strategic use of IT for organizational transformation? Pursuit of this question was prompted by a research gap between planned organizational change and the often unsuccessful ways in which IT has been used to implement change. A longitudinal ethnographic study of two organizations has revealed a contrast betweenthe perceptions of change architects and IT users regarding IT-based change initiatives. Our findings reveal that IT-based organizational change initiatives can run into trouble at implementation from the peripheral treatment given work in strategic visions
Tillquist, John and Kling, Rob, "Visions of IT: The Implementation of IT-Enabled Organizational Change" (1995). AMCIS 1995 Proceedings. 193.