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The Australasian Journal of Information Systems

Author ORCID Identifier

Basma Badreddine
Yvette Blount
Alireza Amrollahi

Document Type

Selected papers from the Australasian Conference on Information Systems (ACIS)

Abstract

While cancer podcasts are valuable for support and information, there is a significant gap in understanding their quality features from users’ perspectives. Understanding quality features from users’ perspectives is important to ensure that cancer-affected people receive the support they need. This study addresses this gap by combining multiple theoretical perspectives: a. the IQ assessment framework, source credibility theory, two-factor theory of website design to assess the quality of podcasts, and b. reception theory to highlight listeners’ perception of quality. These perspectives, together, enrich the concept of information systems quality and provide a comprehensive understanding of podcasts’ quality. Through semi-structured interviews with 17 cancer-affected individuals, the research found that credibility, content, and design were essential quality features, with the visual appearance serving as a motivational factor. The integration of Reception Theory highlights users’ active role in shaping quality perceptions, offering new insights into the effective design of cancer-related podcasts. This novel approach bridges a critical research gap, illuminating the complex interplay of technical and human factors in assessing podcast quality from the perspective of users. References Almutiry, O., Wills, G., Alwabel, A., Crowder, R., & WaIters, R. (2013). Toward a framework for data quality in cloud-based health information system. International Conference on Information Society (i-Society 2013). IEEE. https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6636362 Arif, N., & Ghezzi, P. (2018). Quality of online information on breast cancer treatment options. The Breast, 37, 6-12. https://doi.org/10.1016/j.breast.2017.10.004 Back, D. A., von Malotky, J., Sostmann, K., Hube, R., Peters, H., & Hoff, E. (2017). 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