Towards a Cashless Society: The Effects of Perceived Convenience and Security on Gamified Mobile Payment Platform Adoption

Authors

• P. C. Lai, University Malaya Commercialization Innovation Centre, MalaysiaFollow
• Ewilly J.Y. Liew, Monash University MalaysiaFollow

Author ORCID Identifier

P. C. Lai https://orcid.org/0000-0002-6338-1686
Ewilly J.Y. Liew

Document Type

Research Article

Abstract

Integrating gamification into mobile payment platforms incentivizes people to use digital alternatives for payment and could spur user-centric, platform-mediated interactions. This study examines the relationship between perceived convenience and perceived security on individual users’ intention to use a gamified mobile payment platform in Malaysia; a developing country envisioned to build a cashless society. The partial least square structural equation modeling (PLS-SEM) technique is employed on a final sample of 388 online users. The results show that perceived convenience has a strong but indirect effect on the intention to use. Perceived security has a strong and direct effect on intention to use and mediates the relationship between perceived convenience and intention to use. Furthermore, the reliability aspect of security is a top priority concern for users interested in using mobile payment. 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Recommended Citation

Lai, P. C. and Liew, Ewilly J.Y. (2021) "Towards a Cashless Society: The Effects of Perceived Convenience and Security on Gamified Mobile Payment Platform Adoption," The Australasian Journal of Information Systems: Vol. 25: No. 1, Article 11.
DOI: 10.3127/ajis.v25i0.2809
Available at: https://aisel.aisnet.org/ajis/vol25/iss1/11