How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia

Authors

• Yakub Karagoz, Victoria UniversityFollow
• Axel Korthaus, Victoria UniversityFollow
• Naomi Augar, RMIT UniversityFollow

Author ORCID Identifier

Yakub Karagoz
Axel Korthaus
Naomi Augar

Document Type

Research Article

Abstract

Projects are temporal organisation forms that are highly knowledge-intensive and play an important role in modern public (and private) sector organisations. The effective and efficient creation, dissemination, application and conservation of relevant knowledge are a critical success factor in the management of projects. Yet, project management (PM) and knowledge management (KM) are two distinct disciplines. This paper explores the relationship between PM and KM by analysing the literature at the intersection of those disciplines and presenting the empirical results of a case study of the Victorian Public Sector (VPS) in Australia. A series of 14 interviews were conducted to explore how ICT project managers manage project knowledge across the departments of the VPS. Findings show a strong preference among the participants for informal, face-to-face interactions and agile approaches to facilitate knowledge transfer and creation in ICT project environments.

Recommended Citation

Karagoz, Yakub; Korthaus, Axel; and Augar, Naomi (2016) "How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia," The Australasian Journal of Information Systems: Vol. 20: No. 1, Article 12.
DOI: 10.3127/ajis.v20i0.1313
Available at: https://aisel.aisnet.org/ajis/vol20/iss1/12