A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry

Authors

• Janice BurnFollow
• Paul AlexanderFollow

Document Type

Research Article

Abstract

This paper reports on the evaluation of practices of 48 leading e-fulfillment suppliers in the UK. Initial findings suggest that while a comprehensive model of e-fulfilment is validated these organisations are also providing services not previously recognised as e-fulfilment capabilities by the literature. This leads to the development of a staged model of transformation, which implies that the industry will embrace radical change in some sectors and lead to a new definition of e-fulfillment businesses. More in depth investigation leads to a proposed definition, and a methodology to measure the degree of transformation.

Recommended Citation

Burn, Janice and Alexander, Paul (2005) "A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry," The Australasian Journal of Information Systems: Vol. 13: No. 1, Article 20.
DOI: 10.3127/ajis.v13i1.77
Available at: https://aisel.aisnet.org/ajis/vol13/iss1/20