The aim of this article is to appreciate the effect of a decision support system on an individual semi-structured decision making process. In this way, we built our approach on a case study in the bank industry. Then we show the relations between communication and information technologies and decision making processes after the implementation of a decision support system. Finally, we judge the impact of this system in terms of procedural rationality.
"Aide à la décision et écartés bancaires : une approche en termes de rationalité procédurale,"
Systèmes d'Information et Management: Vol. 5
, Article 1.
Available at: http://aisel.aisnet.org/sim/vol5/iss3/1