Process Grammar as a Tool for Business Process Design
Abstract
The space of design alternatives for a business process is typically very large, with technology, location, and other factors combining to generate seemingly endless possibilities. This paper introduces a set of artifacts that support process designers in their efforts to manage this critical business problem: (1) a grammar-based method to generate and manage business process design alternatives and (2) a software prototype that provides support for the use of this method. The method and prototype software are demonstrated with a grammar for a sales process. The method improves on existing approaches by offering the generative power of grammar-based methods while addressing the principal challenge to using such approaches in the design of business processes: the limitations on automated evaluation of alternatives and thus the need to provide designers with tools to manage the potentially overwhelming array of choices generated by design grammars.
Recommended Citation
Lee, Jintae; Wyner, George M.; and Pentland, Brian T.. 2008. "Process Grammar as a Tool for Business Process Design," MIS Quarterly, (32: 4) pp.757-778.
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