The existing systems development literature emphasizes project participation and written documentation as mechanisms for gaining and sharing knowledge. These mechanisms facilitate individual learning, but provide limited support for the development of a shared understanding and learning from other people’s experiences. Using storytelling theory supported by experiences from a workshop and interviews with IT practitioners, this paper proposes a workshop design to assist group knowledge sharing at post project reflection meetings. The storytelling approach to reflection constitutes a process whereby tacit knowledge possessed by individual project participants from different IT projects can be externalized and collectively shared and expanded. The suggested design lets the participants both reflect on their own practice through comparison with others and creates a process through which they can learn from other partakers’ experiences.
Nielsen, Lene and Madsen, Sabine
"Using Storytelling to Reflect on IT Projects,"
Journal of Information Technology Theory and Application (JITTA):
4, Article 6.
Available at: http://aisel.aisnet.org/jitta/vol7/iss4/6