Given the great importance of outsourcing to the Information Technology (IT) profession, this paper is devoted to E-Commerce of IT application services between Application Service Providers (ASPs) and customer organizations. Instead of dealing with the more general “Is E-Commerce Dead?” question, we address the question of whether “E-Commerce for IT application services is (and will be) alive and well?” Reviewing the history of the ASP industry, shedding light on the factors inhibiting and driving ASPs, and discussing prospective customer profiles and business models leads to the conclusion that, much like E-Commerce, ASPs are alive but not very well yet.
Heart, Tsipi and Pliskin, Nava
"Is eCommerce of IT Application Services (ASP) Alive and Well?,"
Journal of Information Technology Theory and Application (JITTA):
4, Article 9.
Available at: http://aisel.aisnet.org/jitta/vol3/iss4/9