This paper examines knowledge sharing in enterprise social network (ESNs) through an analytical model. The structure of an ESN, its underlying technology, and incentives for knowledge workers affect knowledge sharing in organizations. We present a stylized model with two groups of knowledge workers with different knowledge levels. High-knowledge workers vary in their connectivity and sharing costs. We explore the design and efficacy of various incentive policies to facilitate knowledge sharing in ESNs. The different incentive schemes target either specific workers or groups based on connectivity, efficiency, or both. Our research provides valuable insights for practitioners to design incentive policies for promoting knowledge sharing in ESNs.
Sundaresan, Shankar and Zhang, Zuopeng
"Incentive Policies for Facilitating Knowledge Sharing in an Enterprise Social Network,"
Journal of Information Technology Theory and Application (JITTA): Vol. 19
, Article 3.
Available at: http://aisel.aisnet.org/jitta/vol19/iss2/3