Champion Networks in Federated Interorganizational Systems: Case Studies in Telemedicine

Monica Garfield, Bentley College
Arnold A. Kamis, Bentley College
Cynthia M. Le Rouge, Saint Louis University

Abstract

Champions are critical to the success of an information system implementation. Research shows that success in implementing a large information system may hinge on there being more than one type of champion. This study investigates the types of champions used in federated inter-organizational systems (FIOS) in a state telemedicine context. Case studies were conducted in Georgia, Pennsylvania, Ohio, and Wisconsin to identify the network of champions in state telemedicine systems. We found that FIOS that relied on a network of champions, including a sponsorship champion at the state level, as well as a technical champion and user champion at site locations, were more successful than those that lacked such a network. We suggest that our model of champions in FIOS applies not only to state telemedicine, but also to any large-scale system implementation spanning a federation of loosely coupled organizations.

Recommended Citation

Garfield, Monica; Kamis, Arnold A.; and Le Rouge, Cynthia M. (2004) "Champion Networks in Federated Interorganizational Systems: Case Studies in Telemedicine," The Communications of the Association for Information Systems: Vol. 14, Article 62.
Available at: http://aisel.aisnet.org/cais/vol14/iss1/62