Description
The study examines how Business Process Management (BPM) affects the Enterprise Resource Planning (ERP) adoption in the public sector with regard to the three main phases: planning, implementation, and post-implementation of the system. The research method is a multiple case study with data collection using mainly semi-structure interviews with internal ERP users. The units of analysis are three public sector institutions chosen due to their implementation of the ERP system. Research findings confirm that ERP implementation conducted without BPM initiatives is used in the public sector to cement antiquated, less than optimal methods of data flow, documentation flow, decision flow and workflow. Research also shows that the adoption of ERP partially contributes to the launch of BPM initiatives in public sector institutions. This study has value for improving the efficiency and effectiveness of public sector organizations which are obligated to operate in a cost effective manner.
Recommended Citation
Gabryelczyk, Renata and Roztocki, Narcyz, "Effects of BPM on ERP Adoption in the Public Sector" (2017). AMCIS 2017 Proceedings. 14.
https://aisel.aisnet.org/amcis2017/AdvancesIS/Presentations/14
Effects of BPM on ERP Adoption in the Public Sector
The study examines how Business Process Management (BPM) affects the Enterprise Resource Planning (ERP) adoption in the public sector with regard to the three main phases: planning, implementation, and post-implementation of the system. The research method is a multiple case study with data collection using mainly semi-structure interviews with internal ERP users. The units of analysis are three public sector institutions chosen due to their implementation of the ERP system. Research findings confirm that ERP implementation conducted without BPM initiatives is used in the public sector to cement antiquated, less than optimal methods of data flow, documentation flow, decision flow and workflow. Research also shows that the adoption of ERP partially contributes to the launch of BPM initiatives in public sector institutions. This study has value for improving the efficiency and effectiveness of public sector organizations which are obligated to operate in a cost effective manner.