Start Date
11-8-2016
Description
This paper proposes a model of citizen acceptance of e-government systems by extending UTAUT with two additional constructs (Anxiety and Attitude), and includes three moderators; gender, age, and frequency of Internet use. The model was tested with primary data gathered within the context of use of an e-government system in India. The model received good empirical support, explaining 53.7% of variance in citizen intention to make use of e-government systems. The paper contributes to e-government services research by highlighting key influencing factors (particularly the importance of attitude), identified a number of significant differences based on the use of the moderators, and identified a number of aspects appropriate for government attention and future work.
Recommended Citation
Williams, Michael; Rana, Nripendra; Roderick, Sian; and Clement, Marc, "Gender, Age, and Frequency of Internet Use as Moderators of Citizens’ Adoption of Electronic Government" (2016). AMCIS 2016 Proceedings. 9.
https://aisel.aisnet.org/amcis2016/eGov/Presentations/9
Gender, Age, and Frequency of Internet Use as Moderators of Citizens’ Adoption of Electronic Government
This paper proposes a model of citizen acceptance of e-government systems by extending UTAUT with two additional constructs (Anxiety and Attitude), and includes three moderators; gender, age, and frequency of Internet use. The model was tested with primary data gathered within the context of use of an e-government system in India. The model received good empirical support, explaining 53.7% of variance in citizen intention to make use of e-government systems. The paper contributes to e-government services research by highlighting key influencing factors (particularly the importance of attitude), identified a number of significant differences based on the use of the moderators, and identified a number of aspects appropriate for government attention and future work.