Paper Type
Completed Research Paper
Abstract
Outsourcing of IT and business processes results in an increased exchange of services. For inter-organizational service exchange to be successful, the participating network players have to establish unified and thus interoperable means of service description. An analysis of contemporary approaches identified a deficit of almost all approaches to address monetary aspects of a service, especially costs. This paper argues that costs are prevalent in almost all stages of a services’ lifecycle, and thus its’ role within Service Lifecycle Management (SLM) is paramount. Recognizing this discrepancy, the paper proposes a basic version of a costing model that allows for a multi-periodic depiction of service-related costs as part of a service description. It is modeled and implemented as an extension of USDL, the Unified Service Description Language. A case example from the financial services industry demonstrates the artifact’s applicability.
Recommended Citation
Fischbach, Michael M.; Puschmann, Thomas; and Alt, Rainer, "Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions" (2013). AMCIS 2013 Proceedings. 7.
https://aisel.aisnet.org/amcis2013/SystemsAnalysis/GeneralPresentations/7
Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions
Outsourcing of IT and business processes results in an increased exchange of services. For inter-organizational service exchange to be successful, the participating network players have to establish unified and thus interoperable means of service description. An analysis of contemporary approaches identified a deficit of almost all approaches to address monetary aspects of a service, especially costs. This paper argues that costs are prevalent in almost all stages of a services’ lifecycle, and thus its’ role within Service Lifecycle Management (SLM) is paramount. Recognizing this discrepancy, the paper proposes a basic version of a costing model that allows for a multi-periodic depiction of service-related costs as part of a service description. It is modeled and implemented as an extension of USDL, the Unified Service Description Language. A case example from the financial services industry demonstrates the artifact’s applicability.