Abstract
The focus on collaborative and participatory governance has led to interest in studying how ‘intelligence’ in citizen communities can be leveraged towards creating robust solutions for complex social and policy problems. In this paper, we present four models that uncover the process of leveraging community intelligence. We analyze multiple case studies that capture the varying roles of citizens and public agencies in the problem-solving process. Employing Arnstein’s (1969) ladder of citizen participation as an analytical tool, we outline the strengths and weaknesses of each model, and suggest design recommendations for the development of participatory platforms for open government.
Recommended Citation
Bhagwatwar, Akshay and Desouza, Kevin, "COMMUNITY INTELLIGENCE PLATFORMS: THE CASE OF OPEN GOVERNMENT" (2012). AMCIS 2012 Proceedings. 2.
https://aisel.aisnet.org/amcis2012/proceedings/VirtualCommunities/2
COMMUNITY INTELLIGENCE PLATFORMS: THE CASE OF OPEN GOVERNMENT
The focus on collaborative and participatory governance has led to interest in studying how ‘intelligence’ in citizen communities can be leveraged towards creating robust solutions for complex social and policy problems. In this paper, we present four models that uncover the process of leveraging community intelligence. We analyze multiple case studies that capture the varying roles of citizens and public agencies in the problem-solving process. Employing Arnstein’s (1969) ladder of citizen participation as an analytical tool, we outline the strengths and weaknesses of each model, and suggest design recommendations for the development of participatory platforms for open government.