Abstract
The main objective of e-Government is to better serve citizens. However, citizens’ likelihood to use e-Government services is very low especially in the context of developing countries. Lack of trust in e-Government systems has been recognized as one of the major barriers to e-Government services adoption. Citizens’ decision to use online services is dependent on their level of trust in the technology and the government. Lack of trust in the government and technology discourages the usage of e-Government services. The research work aims to identify the determinants of trust which influences the citizens’ intention to adopt e-Government services to conduct transaction with the government website. An online survey was conducted to collect data from 150 citizens’ of Pakistan. The data was analyzed using AMOS 18.0. The target population includes citizens who are internet users. The results of the survey revealed that perceived risk, trust in the internet, trust in the government, information security and transaction security are highly influential variables which influence the citizens’ intention to adopt e-Ggovernment services to conduct transaction with the government websites.
Recommended Citation
Rehman, Mariam; Kamal, Muhammad; and Esichaikul, Vatcharaporn, "Determinants of Trust in E-Government Adoption: A Case Study of Pakistan" (2012). AMCIS 2012 Proceedings. 12.
https://aisel.aisnet.org/amcis2012/proceedings/EGovernment/12
Determinants of Trust in E-Government Adoption: A Case Study of Pakistan
The main objective of e-Government is to better serve citizens. However, citizens’ likelihood to use e-Government services is very low especially in the context of developing countries. Lack of trust in e-Government systems has been recognized as one of the major barriers to e-Government services adoption. Citizens’ decision to use online services is dependent on their level of trust in the technology and the government. Lack of trust in the government and technology discourages the usage of e-Government services. The research work aims to identify the determinants of trust which influences the citizens’ intention to adopt e-Government services to conduct transaction with the government website. An online survey was conducted to collect data from 150 citizens’ of Pakistan. The data was analyzed using AMOS 18.0. The target population includes citizens who are internet users. The results of the survey revealed that perceived risk, trust in the internet, trust in the government, information security and transaction security are highly influential variables which influence the citizens’ intention to adopt e-Ggovernment services to conduct transaction with the government websites.