Mobile Technology in Governmental Organizations: the IBGE Case

Authors

Adriana Manica, UNISINOS (University of Vale do Rio dos Sinos)Follow
Amarolinda Zanela Saccol, UNISINOS (University of Vale do Rio dos Sinos)Follow
Silvia Elaluf-Calderwood, London School of Economics and Political Science (LSE)Follow

Abstract

The use of Mobile and Wireless Information Technologies (MWIT) for the provision of public services by the government is a relatively recent phenomenon. This paper evaluates the results of mobile technology adoption by the IBGE (The Brazilian Institute of Geography and Statistics), via a case study. In 2007 the IBGE applied 82,000 mobile devices (PDAs) for data collection in a broad census operation in Brazil. The challenges for the deployment of MWIT in a large scale required a sheer work on innovative working practices and service goals. The case studied reveals a set of outputs of this process, such as the time and costs reduction in service provision, improvements on information quality, staff qualification and increase in organizational effectiveness.

Recommended Citation

Manica, Adriana; Saccol, Amarolinda Zanela; and Elaluf-Calderwood, Silvia, "Mobile Technology in Governmental Organizations: the IBGE Case" (2010). AMCIS 2010 Proceedings. 320.
https://aisel.aisnet.org/amcis2010/320