Abstract

A model of web annoyance coping was constructed based on the Cognitive-Motivational-Relational Theory of Emotion. The proposed model predicts that web users would cope with annoyances through both problem- and emotion-focused strategies. In two focus groups, participants identified nuisances encountered during use of the two websites (Facebook and MySlice), and their reactions to the nuisances as coping strategies. The findings include a web nuisance categorization and empirical evidence to support the proposed model of web annoyance coping. Besides filling a gap in the literature and providing theoretical contributions, the study has practical implications to website designers, marketers and other stakeholders.

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