This paper proposes a conceptual model to investigate the relationship between information systems maintenance and process innovation. A comprehensive review of information systems innovation and business process innovation literature is presented and proposed research model is discussed. The model highlights four innovation enabling factors of process innovation and its relationship with information systems maintenance. Research contribution and implications for practitioners and researchers are also highlighted.
Rashid, Ammar; Wang, William Y. C.; and Tan, Felix B., "Information Systems Maintenance: A key driver of Business Process Innovation" (2010). AMCIS 2010 Proceedings. 219.