Measuring information systems (IS) success has been and is of great interest to both researchers and practitioners. This article examines multidimensional approaches to measuring IS success and explores the current state of IS success research through a literature review and by classifying empirical articles that were published between 2003 and 2007. Based on a total of 41 academic journal and conferences publications, this paper identifies the relevant research carried out, categorizes and consolidates the research results, and discusses them. The results show that the dominant empirical research is that which analyzes the individual impact of a certain type of information system that the users evaluate by means of surveys and structural equation modeling. The DeLone and McLean Information Systems Success Model is the main theoretical basis of the reviewed studies. The results provide researchers who are new to this topic with a comprehensive review of IS success research. Furthermore, opportunities for additional development are identified and future research directions suggested.
Urbach, Nils; Smolnik, Stefan; and Riempp, Gerold, "A Methodological Examination of Empirical Research on Information Systems Success: 2003 to 2007" (2008). AMCIS 2008 Proceedings. Paper 7.