Two contemporary economic phenomena, namely information and communication technologies (ICTs) and small and medium-sized enterprises (SMEs), have featured in the the discourse on economic development within developing economies. A significant part of these discussions relates to the engagement in e-business activities by SMEs. This paper explores this phenomenon by examining the role of external change agents in the e-business adoption process of SMEs. The conclusion is that change agents intervention via funded initiatives are important to SMEs since it provides otherwise scarce resources, and may also mitigate risks associated with the adoption of new technologies. As such the paper makes a valuable contribution to the discourse on the uptake of e-business by SMEs, and is relevant to policy-makers.
Thompson, Sheryl and Brown, David, "Change Agents Intervention in E-Business Adoption by SMEs: Evidence from a Developing Country" (2008). AMCIS 2008 Proceedings. 242.