Implementation of group support technologies is growing in terms of both spread and sophistication of capabilities. There is hence a strong need to understand the phenomenon better. One important aspect of understanding is to be able to adequately measure its use. This paper delineates a comprehensive yet practicable measure of collaborative technology (CT) use in organizations. Two parameters viz. scope and sophistication of use of CT are used and 2 x 2 grid has been developed. Qualitative data collected in two comparable organizations in the insurance industry in India is used to demonstrate the applicability of the typology. The purpose of the framework is to help researchers and managers in assessing and measuring CT use in organizations and adopt suitable mechanisms to shift to an appropriate level.
Vaidya, Sanjiv D. and Seetharaman, Priya, "Collaborative Technology Use in Organizations: A Typology" (2005). AMCIS 2005 Proceedings. 5.