AIS Electronic Library (AISeL)

Title

Frustrated Incorporated: An Exploration of the Inhibitors of IT-Mediated Customer Service

Authors

Ronald Cenfetelli, University of British Columbia
Izak Benbasat, University of British Columbia

Recommended Citation

Cenfetelli, Ronald and Benbasat, Izak, "Frustrated Incorporated: An Exploration of the Inhibitors of IT-Mediated Customer Service" (2003). AMCIS 2003 Proceedings. Paper 36.
http://aisel.aisnet.org/amcis2003/36