Managing IT Sourcing Relationships Using Service Level Agreements: A Relational Exchange Theory Approach

Authors

Jahyun Goo, State University of New York
Rajiv Kishore, State University of New York
Kichan Nam, Sogang University
Raghav Rao, State University of New York, Buffalo
Yong Song, State University of New York, Buffalo

Recommended Citation

Goo, Jahyun; Kishore, Rajiv; Nam, Kichan; Rao, Raghav; and Song, Yong, "Managing IT Sourcing Relationships Using Service Level Agreements: A Relational Exchange Theory Approach" (2003). AMCIS 2003 Proceedings. 207.
https://aisel.aisnet.org/amcis2003/207