This paper explores the ERP phenomenon from a process change management (PCM) perspective. A framework is used to highlight the various PCM constructs in the context of SAP R/3 implementation. Evidence on how these constructs are operationalized in practice is drawn from a large collection of R/3 case studies representing various organizational experiences. The paper provides foundation and recommends several ideas for future research and investigation.
Al-Mashari, Majed, "Constructs of Process Change Management in ERP Context: A Focus on SAP R/3" (2000). AMCIS 2000 Proceedings. 113.