This tutorial will provide an overview of the theories underlying the representation and use of process knowledge, the principal methods employed, and the implementation of the methods in CASE tools. We will also discuss factors that constrain the capture and use of process knowledge in organizational settings. The material covered in the tutorial will be illustrated through a stylized example, abstracted from an actual design situation.
Sengupta, Kishore, "The Representation and Use of Process Knowledge in the Design of Information Systems" (1998). AMCIS 1998 Proceedings. 397.