For the purposes of this study, the indicators have been classified into two categories in order to group the technical and organization aspects separately. Technological variables cover all the features and functionality’s inherent to a Workflow product. Likewise, they include all technical requirements and documentation accompanying the product. Organization indicators encompass company aspects (such as the users using the tool, the implementation, the acceptance) as well as the supplying company (technical support, sales personnel). All these indicators were obtained from a study of each variable and indicator used to evaluate a Workflow tool, as defined as follows. A method is further proposed to examine these so as to obtain an integral evaluation on the Workflow software.
Rojas, Teresita and Perez, Maria, "The Impact of the Workflow Technology on the Software Development Process Model" (1998). AMCIS 1998 Proceedings. 302.