The preliminary findings presented in this paper are based on current research conducted by the two authors of this paper. The aim of the empirical research is to study how Local Social Securities (LSSs) in the Netherlands deal with translating changing legislation and policies into software that impacts the provision of social security services. Since there does not exist sufficient theoretical knowledge on this issue from which to derive hypotheses, the research is exploratory and mainly inductive. By studying the social dynamics in depth, our aim is to uncover new findings about information systems development (ISD). Such insight is conceptually relevant as it should contribute to the existing middle range theories of ISD. It also has practical value since the framework presented in the paper can be used by actors in the field of information system (IS) management as a tool to analyze and evaluate coping strategies employed by IS departments also facing turbulent environments. To our knowledge, there has not been an attempt to gain a comprehensive understanding of how IS departments cope with or might cope with situations of rapidly changing environments. Such research is worthwhile because managing change is relevant to every organization dealing with information systems, and is crucial to those which experience rapidly changing environments.
Huysman, M. and Newman, Michael, "Coping with Rapid Change: The Case of the Dutch Social Security System" (1998). AMCIS 1998 Proceedings. 25.