In the last few years, a new type of information system called a workflow management system is being deployed in many organizations (Georgakopoulos, et al., 1995). This new system is especially suited for actualizing organizational memory because workflow systems enable the automation of business processes across teams, functional departments, and suppliers in order to reduce product or service cycle times, to decrease costs, and to minimize duplication of effort. Workflow systems integrate the people, the organizational structure, and the information sources such as databases, file systems, emails, image repositories, computer-aided design tools, and desktop applications (Stohr and Zhao, 1997). That is, workflow systems are the ideal systems to house the business logic and bring the business logic into better view.
Zhao, Leon, "Knowledge Management and Organizational Learning in Workflow Systems" (1998). AMCIS 1998 Proceedings. 217.