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Description
When implementing Enterprise Collaboration Systems (ECS) in companies, one key objective is to facilitate delayering of formal organisational hierarchies. Boundary objects mediate collaboration between members from different social groups (i.e. hierarchical levels). In ECS, collaboration is mediated by social documents. Thus, we turn our attention to these social documents and conceptualise them as boundary objects in ECS. We then apply Social Collaboration Analytics to investigate the mediating role of social documents in a selected ECS in an interactive MS Power BI dashboard. Our findings show that different social documents mediate different types of collaboration across hierarchy levels.
Recommended Citation
Scharf, Nathalie; Schwade, Florian; and Courbier, Amina, "Using Social Documents as Boundary Objects to Analyse Cross-hierarchy Collaboration in Enterprise Collaboration Systems" (2022). Wirtschaftsinformatik 2022 Proceedings. 3.
https://aisel.aisnet.org/wi2022/social_media/social/3
Using Social Documents as Boundary Objects to Analyse Cross-hierarchy Collaboration in Enterprise Collaboration Systems
When implementing Enterprise Collaboration Systems (ECS) in companies, one key objective is to facilitate delayering of formal organisational hierarchies. Boundary objects mediate collaboration between members from different social groups (i.e. hierarchical levels). In ECS, collaboration is mediated by social documents. Thus, we turn our attention to these social documents and conceptualise them as boundary objects in ECS. We then apply Social Collaboration Analytics to investigate the mediating role of social documents in a selected ECS in an interactive MS Power BI dashboard. Our findings show that different social documents mediate different types of collaboration across hierarchy levels.