Papers

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2022
Monday, January 17th
12:00 AM

A Human-Centeredness Maturity Model for the Design of Services in the Digital Age

Ricardo Guerrero, Jacobs University Bremen gGmbH, Germany
Christoph Lattemann, Jacobs University Bremen gGmbH, Germany
Simon Michalke, Jacobs University Bremen gGmbH, Germany
Dominik Siemon, LUT University of Finland, Finland

12:00 AM

An Affordance-Actualization Perspective on Smart Service Systems

Daniel Heinz, Karlsruhe Institute of Technology (KIT), Germany
Carina Benz, Karlsruhe Institute of Technology (KIT), Germany
Fabian Hunke, Karlsruhe Institute of Technology (KIT), Germany
Gerhard Satzger, Karlsruhe Institute of Technology (KIT), Germany

12:00 AM

Can you help me scale? A Systematic Analysis of Scaling Capabilities of Conversational Agents for Digital Services

Dennis Benner, University of Kassel, Germany
Sofia Schöbel, University of Osnabrück, Germany
Andreas Janson, University of St. Gallen, Switzerland
Jan Marco Leimeister, University of Kassel, Germany

12:00 AM

Project Management as a B2B Service in the automotive development process

Finn Reiche, HAW Landshut, Germany
Markus Schmidtner, HAW Landshut, Germany
Emanuel Marx, Friedrich-Alexander-Universität Erlangen-Nürnberg
Martin Matzner, Friedrich-Alexander-Universität Erlangen-Nürnberg
Holger Timinger, HAW Landshut, Germany

12:00 AM

Together We Are Stronger - Paving the Way for Value Co-Creation in Data Breach Responses

Till Ole Diesterhöft, University of Göttingen, Germany
Maike Greve, University of Göttingen, Germany
Aycan Aslan, University of Göttingen, Germany
Lutz M. Kolbe, University of Göttingen, Germany

12:00 AM